FAQ

About Outlet Seraph Dress Store

Who is the target audience for Outlet Seraph Dress Store?

Our target audience includes fashion-conscious individuals who appreciate stylish and affordable clothing. We cater to a wide range of customers, from those looking for elegant dresses and cozy jumpers to trendy kids’ clothing and accessories.

What is the style of Outlet Seraph Dress Store?

Outlet Seraph Dress Store offers a chic and modern shopping experience. Our collections are designed to be both fashionable and functional, ensuring that our customers can find the perfect outfit for any occasion.

What are the product characteristics of Outlet Seraph Dress Store?

Our products are known for their quality, style, and affordability. We offer a wide range of items, including dresses, jumpers, cardigans, kids’ clothing, leggings, joggers, and swimwear, all designed to meet the needs of our diverse customer base.

Product Questions

What sizes are available for your products?

We offer a range of sizes to accommodate different body types. Please refer to the size chart available on each product page for detailed measurements.

Do you offer plus-size options?

Yes, we have a selection of plus-size options available in various categories. Check the product descriptions for size availability.

Are your products suitable for all seasons?

Our collections include items suitable for different seasons. From lightweight dresses for summer to cozy jumpers for winter, we have something for every season.

Returns & Exchanges

What is your return policy?

We offer a 15-day return policy from the date of receipt. Items must be in their original condition with all tags attached. For more details, please visit our Returns Policy page.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer support team at [email protected] with your order details. We will guide you through the process.

Are there any items that cannot be returned?

Yes, certain items such as swimwear and undergarments cannot be returned for hygiene reasons. Please check the product description for any specific return restrictions.

Account & Payment

How do I create an account?

You can create an account by clicking on the “Sign Up” button on our website. Follow the prompts to enter your details and set up your account.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience.

Is my payment information secure?

Yes, we use secure payment gateways to ensure that your payment information is protected. Your data is encrypted and handled with the utmost care.

Shipping & Delivery

What are your shipping options?

We offer two shipping options: Standard Shipping via DHL or FedEx, which typically takes 10-15 business days, and Free Shipping via EMS for orders over £50, which takes 15-25 business days.

How long does it take to process an order?

Orders are processed within 1-2 business days. Once processed, your order will be dispatched and you will receive a tracking number via email.

Do you ship internationally?

Yes, we ship worldwide, with the exception of a few remote areas. Delivery times may vary depending on your location.

How can I track my order?

Once your order has been dispatched, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery.

Customer Support

How can I contact customer support?

You can reach our customer support team at [email protected]. We are here to assist you with any questions or concerns you may have.

What are your customer support hours?

Our customer support team is available Monday to Friday, from 9:00 AM to 5:00 PM GMT. We aim to respond to all inquiries within 24 hours.