At Outlet Seraph Dress Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide proof of purchase, such as your order number or receipt. Please note that certain items are non-returnable and non-exchangeable, including:
- Swimwear (for hygiene reasons)
- Items marked as final sale
Returns & Exchanges Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
- Receive Return Instructions: We will provide you with detailed instructions on how to return your item(s), including the return address and any necessary forms.
- Package Your Item(s): Securely package the item(s) in their original packaging, including all tags and labels. Attach the return form provided by us.
- Ship Your Return: Send the package to the address provided using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
- Receive Refund or Exchange: Once we receive and inspect your return, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped to you as soon as possible.
Refund Timeline & Method
Refunds are typically processed within 5-7 business days after we receive your returned item(s). The refund will be issued to the original payment method used during the purchase. Please allow additional time for the refund to appear in your account, depending on your bank or payment provider.
Return & Exchange Request Template
To make the process easier, you can use the following template to request a return or exchange:
Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact us at:
Outlet Seraph Dress Store
76 Crook St, Preston, GB PR8S 3CS
Email: [email protected]
We appreciate your understanding and cooperation. Thank you for shopping with Outlet Seraph Dress Store!